Returns & Exchanges
At Needlepoint Joint, we want you to be completely satisfied with your high-quality home textile and needlework supplies. If your purchase does not meet your expectations, we offer a 30-day window for returns on unopened and unused merchandise.
Verify Eligibility
Ensure your items are in their original packaging, unused, and include all original tags; please note that cut fibers and custom canvases are final sale.
Request Authorization
Contact our support team with your order number to receive a Return Merchandise Authorization (RMA) and a prepaid shipping label.
Package Your Items
Securely pack the items in their original shipping box or a similar protective container to prevent damage to delicate threads or canvases during transit.
Receive Your Refund
Once our specialists inspect the returned goods, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing